The Public Authority for Civil Information announced the availability of a fully digital service that lets Kuwaiti citizens modify their registered residential address directly through the Sahel government application. According to the authority, the procedure begins with logging into the Sahel app using civil identification credentials and navigating to the individual services menu. Users then select the option specifically for changing a Kuwaiti address, designate the ownership category such as personal property, family residence or rental agreement, and enter the updated automated address identifier. The Public Authority for Civil Information requires supporting materials including deeds, contracts or ownership proofs to be uploaded at the time of submission, after which the request enters processing.
PACI figures show that once submitted, the application can be tracked in real time within the Sahel platform until a completion notice arrives via the app. The authority said this fully remote method removes the former obligation for citizens to appear in person at any of its service centers. A PACI statement noted that the change aligns with efforts to cut administrative delays and minimize physical traffic at government facilities. Citizens who complete the process receive updated records without additional in-person verification steps in most cases.
The Public Authority for Civil Information had previously extended comparable digital address services to non-Kuwaiti residents through the same application, though those requests route through property owner approvals that can take up to 14 days. According to PACI guidelines, the Kuwaiti-specific pathway streamlines verification because ownership documentation is provided directly by the citizen. The authority reported that both tracks form part of a sequenced rollout that began with select civil information transactions several years ago. PACI has expanded the Sahel platform to cover an increasing share of routine civil documentation tasks.
A PACI announcement published in the official gazette during June 2026 cancelled the residential addresses of 319 individuals after owner declarations or building demolitions. The authority gave those affected 30 days to submit new address details either online or in person to avoid penalties stipulated under Article 33 of Law No. 32 of 1982. PACI data places the associated fine at up to 100 dinars multiplied by the number of listed persons. The digital Sahel channel introduced for Kuwaitis is intended to simplify compliance with such record-keeping obligations.
The Public Authority for Civil Information stated that the new address update feature contributes to Kuwait’s national digital transformation program by reducing reliance on counter services. According to the authority, the Sahel application already supports appointment booking, certificate issuance and other civil information interactions that previously required office visits. PACI noted that users must ensure uploaded documents match official records exactly to prevent rejection of the request. The authority continues to update the platform with additional services as part of coordinated e-government initiatives.
PACI assessments found that timely address updates help maintain the integrity of national civil databases used by multiple ministries and financial institutions. The Public Authority for Civil Information encouraged all Kuwaitis who have relocated to complete the procedure promptly through the Sahel application. A PACI release indicated that the service operates without fees and typically processes within several working days after submission. The authority reiterated that the option is available to every Kuwaiti citizen holding a valid civil identification document.
