The service, detailed in an announcement posted by the official Sahel platform account, allows residents to file a passport loss report and generate a certificate of proof electronically through the security services section of the application for submission to relevant authorities. Users must access the feature after logging into their verified accounts on the unified government services platform. The Ministry of Interior framed the rollout as a step to streamline procedures for the expatriate community.
According to the Ministry of Interior, the new function addresses previous requirements that often necessitated in-person visits to police stations or residency offices to document a lost passport. The resulting certificate provides official confirmation for use with embassies during replacement applications or with other concerned bodies handling residency updates. This addition builds on earlier expansions of the Sahel app that introduced electronic options for emergency travel documents for Kuwaiti citizens abroad, as reported in prior ministry statements.
Public Authority for Civil Information figures place Kuwait’s expatriate population at roughly 3.3 million, more than two-thirds of the total residents, highlighting the scale of users who stand to benefit from digitized security services. The Sahel platform, developed under the authority’s oversight in partnership with the Ministry of Interior, has centralized dozens of transactions ranging from civil identification renewals to traffic fine payments. Data from the authority shows steady growth in app adoption since its launch, with increasing numbers of users completing procedures remotely.
The Ministry of Interior has progressively migrated its security-related offerings to the platform, incorporating the passport loss report into an existing menu of similar functions available to residents. Applicants follow on-screen prompts to enter details of the loss, after which the system generates the certificate for immediate download or digital sharing. Ministry guidance emphasizes that users should retain the document for any subsequent steps involving their home country’s diplomatic mission or local residency departments.
In recent years the ministry has issued multiple circulars updating residency and documentation rules, including provisions for accepting embassy-extended expired passports, all integrated where possible into the Sahel system. The latest service arrives amid continued efforts to reduce counter congestion at government facilities while preserving verification standards. Officials have directed residents to the app’s security services list to locate the new option.
The Public Authority for Civil Information, which operates the Sahel platform, coordinates with interior ministry departments to ensure seamless functionality across services. Feedback channels within the app allow users to report issues or seek clarification on the passport loss procedure. The ministry’s announcement encouraged eligible expatriates to adopt the digital channel for faster handling of such incidents.
