The Public Authority for Civil Information announced the temporary suspension of all visitor services at the Liberation Tower branch this Sunday to allow for essential system maintenance. The closure will impact individuals seeking civil identification documents, residency transactions and related procedures at the Government Mall location in Kuwait City. Customers planning to visit the branch have been directed to complete transactions in advance at other centers or via the authority’s electronic platforms.
According to the authority’s website, the Liberation Tower branch normally offers both morning and evening hours to handle heavy demand from the public. PACI figures show that expatriates, who form the bulk of service users, number more than 3.3 million across the country. Normal operations at the branch are set to resume the following day once maintenance concludes.
The Public Authority for Civil Information has expanded its digital offerings in recent months to decrease dependence on physical branches. The authority launched a new feature for canceling party affiliation through the Sahal application in August 2026, according to its official newsroom. Comparable updates to statistical services and a new security certificate were introduced in July, underscoring the ongoing transition to online processing.
This one-day suspension fits the authority’s broader pattern of periodic upgrades designed to enhance overall operational efficiency. Officials have confirmed that online services through the Sahal and Hawyti platforms will remain fully functional throughout the maintenance period. The authority has recommended that individuals check its website for updates or shift their plans to alternative branches that will stay open on Sunday.
In addition to the Liberation Tower site, the Public Authority for Civil Information maintains multiple centers including the main facility in South Surra as well as locations in Sabahiya and Jahra. These other branches will continue regular operations on the day of the suspension, the authority stated. Such arrangements help ensure continuity for the large volume of daily transactions handled nationwide.
The authority’s statistical updates issued in July 2026 incorporated data through the end of June, illustrating sustained activity across its service categories. By steering more users toward electronic channels, PACI seeks to ease congestion at its facilities without compromising service quality. Further information on the maintenance or available alternatives can be obtained directly from the authority’s published notices.
