The Public Authority for Manpower announced the launch of the “Report To Us” feature on the Sahel government services app, allowing workers and employees to file complaints about labor law violations directly from their mobile devices. According to the authority, the service aims to create a safer and fairer working environment while strengthening overall adherence to labor regulations across the private sector. PAM noted that submissions through the app will support rapid responses from officials and contribute to reducing workplace infractions. The authority encouraged both citizens and expatriates to use the new tool to protect their rights and help maintain high standards in employment practices.
PAM’s announcement listed multiple advantages of the digital service, including its role in lowering the rate of violations and improving conditions for all staff. The authority added that the platform will aid the justice system by enabling quicker handling of cases and will further compliance with established labor rules. It will also safeguard employees regardless of nationality or position, PAM stated in the release. Users can submit reports, monitor progress and receive notifications through the app’s built-in system, according to details shared by the authority.
PAM figures from the end of 2025 placed the number of Kuwaiti employees at 441,200, highlighting the scale of the workforce that stands to benefit from streamlined complaint mechanisms in a market dominated by expatriate labor. The authority has expanded its online offerings in recent years to reduce reliance on in-person visits at its offices, a shift reflected across its range of digital services for absence reports and permit inquiries. By integrating labor dispute filings into the Sahel app, PAM seeks to make reporting more accessible while maintaining the confidentiality and procedural standards of traditional channels. The move aligns with the body’s broader mandate to oversee private sector employment and address grievances efficiently.
The Sahel app has become a primary platform for numerous government transactions, and PAM indicated that adding the labor reporting function extends its utility for the public. According to the authority, complainants will receive updates via the app’s notification features, allowing them to track the status of their submissions in real time. This capability builds on existing PAM tools available on its website for following up on various labor matters. The Public Authority for Manpower has processed substantial volumes of complaints through conventional methods, making the digital upgrade a logical step to handle demand more effectively.
In its statement, PAM stressed that the service forms part of ongoing efforts to modernize interactions between workers, employers and regulators. The authority described the feature as a direct way for employees to report issues such as unpaid wages or unsafe conditions without unnecessary delays. Officials noted that all reports will be routed through established internal procedures at PAM for investigation and resolution. The launch on Thursday reflects the body’s continued focus on leveraging technology to enforce labor laws and support a balanced employment landscape in Kuwait.
