The Public Authority for Manpower activated a new service called Report To Us within the Sahel government application on July 30, 2026, according to an official announcement from the authority. Workers and employees can now submit details of labor law violations through the mobile platform, which routes complaints straight to PAM for review and action. The authority stated that the feature forms part of a wider effort to build a safer, more equitable work environment while strengthening adherence to existing labor regulations across all sectors. PAM added that the tool should help decrease overall violation rates and provide better support to the justice system in resolving workplace issues.
Public Authority for Civil Information data places Kuwait’s expatriate population at more than 3.3 million, the bulk of whom participate in the private sector workforce where labor disputes have historically surfaced with some frequency. The new digital channel builds on the Sahel app’s established role in delivering other public services, including residency renewals and civil identification updates, a framework the Ministry of Interior has expanded in recent years. According to PAM, the application process requires users to provide relevant details within the app interface, after which specialists examine the submission and coordinate any necessary follow-up.
Prior to this launch, individuals typically reported labor concerns either by visiting PAM offices in person or by using dedicated telephone hotlines maintained by the authority. The shift to an in-app option aligns with Kuwait’s broader digital government strategy, which has steadily migrated routine administrative tasks to online platforms to reduce physical counter traffic. PAM figures from earlier operational reviews indicated that thousands of labor complaints are processed annually, though the authority did not release updated totals alongside the July 30 announcement.
The Public Authority for Manpower operates as the primary regulator for employment practices in the country, overseeing private sector contracts, worker protections and dispute resolution under the labor law framework established by the Ministry of Social Affairs. Integration of the reporting tool into Sahel, a platform already installed on millions of resident smartphones, is expected to lower barriers for employees who might otherwise hesitate to come forward. The authority described the service as a direct contribution toward protecting employee rights while promoting transparency between workers and employers.
Similar digital grievance systems in neighboring GCC states have recorded measurable increases in complaint volumes after mobile rollout, according to regional labor ministry compilations, though Kuwait-specific projections were not included in PAM’s statement. The July 30 activation occurs against a backdrop of sustained focus on workforce welfare, including periodic inspections and awareness campaigns the authority conducts throughout the year. PAM encouraged all eligible users to utilize the updated app version to ensure their submissions reach the correct processing teams without delay.
